When it comes to a customer finding an auto transport company, the chances of them finding the actual company that would haul their vehicle is slim to none. Nearly 90% of the time a customer will be calling or submitting their information to one broker company or a lead generation company that will sell their info to multiple broker companies. If the story ended their this article wouldn’t be written. Unfortunately, all brokers are not created equal.
Here at Auto Transport Quote Services we make sure we filter through and find the most quality brokers in the industry and bring them onboard to purchase our leads. The reason we do this is because the way some brokers operate in unethical and down right horrible. Some companies sole purpose is to get their deposit from the customer, then if they find a hauler for that customer, great, but if not they get to keep their money. That is just a horrible way to do business, and I see this happening each and every day. Other companies like to make guarantees about pick up days or delivery days or even placement on the hauler. No broker can guarantee any of that on a first phone call. All that company is ding is telling the customer exactly what they want to hear so they get the business over another company. Another method some companies like to use are scare tactics and bashing their competition. Telling a customer that if they work with company A their car will be damaged because they only use crappy haulers, blah blah blah. Potentially telling a customer that company A is garbage and has tons of bad reviews and you have had to clean up their mess in the past with customers they couldn’t help. All of this is just a bunch of BS.
CUSTOMERS… DO NOT FALL FOR THIS STUFF… PLEASE.
The truth is, all brokers all use the same national load board to find you a hauler (the website is called Central Dispatch). Each broker posts your vehicle on that website and haulers will call if they are interested in that vehicle. It is suppose to be up to the broker to see if that hauler has good ratings and had the proper insurance, but hardly anyone actually checks for these things. So, if your vehicle gets damaged during its transport it is potentially the brokers fault for choosing that hauler, but nearly every broker would have given your vehicle to that hauler anyway when they called.
- Do your research on a company prior choosing them. Google their name and check the BBB and Transport Reviews.
- Do not listen to what another company is telling you when they are bashing their competition. It is just a scare tactic for them to earn your business instead.
- When the broker tells you they have a hauler lined up to pick up your vehicle get that haulers company name and research them yourself. Make sure that they have insurance and are listed on the DOT (Google “Safer Company Search” and you see a listing for a company snapshot)
- If you don’t have to put a deposit or credit card info upfront, don’t. There are honest companies out there that will work with you without any money upfront.